CUSTOMER SERVICE RANT

We live in an age where no one wants to have authority for anything. This really means that no one wants to be responsible for anything whatsoever or at least he just wants to get by with as little authority as possible. This is because there so no such thing as authority, there is only authority + responsibility.

Of course in this age there are all sorts of valid reasons for this attitude but what seems to underlie it is the something for nothing ideology where you get the perks but you avoid the payment in personal accountability, sweat and all what not.

A simple 'if you are not happy return the product with no hassles' is largely absent in public and private institutions and what is more we seem to think that this is the way to be.

You see it in the banks where officers in response say to customers ' it is not my department'

Well, wide is the way to destruction and narrow is the way to law firm Valhalla.