FIRING THE D****D CLIENT

Have you ever seen a dollar of revenue you did not want , ever seen a client that you did not pursue or continue to take crap from? Well then, you need to fire the lady and fast.

The basic idea is this, if a client is costing you more than she is bringing in what do you do? And before you answer this question or as part of the process of answering this question you have to carefully assess the entire business relationship and what you want going forward.

Then you can consider whether you are the problem. Little value, lack of concern and lots of apathy e.t.c Maybe your expectations or ideas of how the relationship should be are skewed or off.

In the final analysis, here are three options:

1. Irrevocably get rid of the client as in fire the lady, her business and her drama.
2. Set up a Client Management system that turns bad clients into good ones.
3. Pick your clients according to a set of criteria.

A lot of tales are abuzz on the grapevine about excellent client service and how you have to make that a part of your law firm's services offering but remember, the client is a major part of this relationship. If she is a permanent anchor, your efforts will be stymied and you will have to summon up your courage to let the relationship go, on as amicable terms as possible.

Just make sure that the client is d****d before you let her go.